Attuned Intelligence Launches New AI Solution to Expand Medicaid Enrollment Support and Strengthen Access to Care

As Medicaid renewals become more frequent, Attuned Coverage helps enrollment teams handle more applications, reduce repetitive work and protect continuity of care.

BOSTON, Nov. 5, 2026 — Attuned Intelligence ("Attuned") today announced the launch of Attuned Coverage, an AI solution designed to help community health centers and health systems support patients through new Medicaid applications and renewals. Using AI-powered voice and chat, Coverage guides patients through tailored questions and supporting documents, giving enrollment teams more capacity to help people get and keep coverage.

OCHIN, a nonprofit leader in health care innovation supporting more than 47,000 clinicians across over 2,400 rural and community-based delivery sites, has selected Attuned as a preferred partner. Through this partnership, OCHIN will become the first health care network to offer Coverage to its member organizations, which collectively care for more than 8.7 million people. Lynn Community Health Center, an OCHIN member in Massachusetts, has led the way in adopting Coverage and has helped shape its development through frontline staff perspectives on the needs of enrollment teams and patients.

"Health coverage connects patients to the care they need, whether that's filling a prescription, managing a chronic condition or seeing a specialist," said Dr. Brian Herrick, Chief Medical Officer at Attuned Intelligence. "We built Attuned Coverage to make the enrollment process easier to navigate, so eligible patients can obtain and maintain coverage and focus on their health."

Patients can access Coverage's AI assistant online or in a clinic, with step-by-step guidance in multiple languages that makes Medicaid forms easier to understand. The solution is designed to identify required forms, collect supporting documents and flag missing information, helping patients prepare their applications without staff having to guide every answer.

Through a dedicated dashboard, one enrollment navigator can now support multiple patients preparing new applications or renewals in parallel. Navigators can monitor each patient's progress, identify where attention is needed and step in to help while maintaining visibility across other cases. Every application and its supporting documents are then reviewed by the enrollment team before submission.

Beginning with renewals scheduled on or after January 1, 2027, most Medicaid expansion adults will undergo eligibility reviews every six months rather than annually. For enrollment teams, this means supporting patients through renewals more frequently. Administrative gaps in coverage can mean lost reimbursement and more uncompensated care for health centers. In a January 2024 survey, participating health centers reported average revenue losses of approximately $595,000 associated with Medicaid redeterminations. Attuned Coverage is designed to help reduce avoidable coverage gaps through timely, complete applications and renewals, helping eligible patients maintain coverage and providers protect reimbursement for the care they deliver.

"Medicaid enrollment is a significant lift for any health center. Enrollment teams need tools that ease administrative burden and help keep patients connected to care," said Kim Klupenger, Chief Experience Officer of OCHIN. "This partnership is one of many ways we're supporting members as they get ready for the year ahead."

"Our enrollment staff help patients through a complicated process, and they see what's at stake when someone cannot get the coverage they need," said Brenda Rodriguez, CEO of Lynn Community Health Center. "We chose Coverage to make that help available to more patients while giving our navigators more time for those who need additional support. We want technology that supports our staff and makes it easier for patients to access care."

Coverage expands Attuned's patient access offering alongside its AI-powered voice and chat solutions. Attuned is rolling out deployments ahead of the 2027 Medicaid renewal changes. Community health centers and health systems can connect with Attuned today to get started. To learn more, visit https://www.attuned-intelligence.com/medicaid-coverage/.

SOURCE Attuned Intelligence